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December 30, 2009
Wireless Expense Management, BPO Growth to Continue in 2010
As wireless expenses soared to the top of telecom budgets everywhere in 2009, wireless expense management has become a necessity rather than a luxury, with further growth predicted in this segment in the new year.
In a recent interview with TMCnet, Fernando Oliveira, director of business development of Wireless Analytics, said that wireless expense management, and his Danvers, Mass.-based firm in particular, has seen an uptick in 2009, which he attributes to recent economic challenges and companies getting a better grasp of their wireless expenses. In fact, in a 2009 review of the wireless management space, Gartner (News - Alert) reported that 300 companies now service the wireless management space, further evidence of the growing need for wireless expense management in the enterprise.
With increasing efficiencies to continue as a major theme in 2010, Oliveira said business process outsourcing such as wireless expense management will also continue to be embraced. Our full exchange follows:
What major product, services and partnership agreements did your company announce?
FO: We announced our CLEAN Platform application that significantly improves the wireless program of enterprise organizations.
TMCnet: At the start of 2009, the economy slowed to a deep recession. How did that affect your company’s performance? More specifically, what affect did it have on demand for your goods and services, if any?
FO: We have experienced a positive uptick, since our product and services are associated with the organizations cost containment; 2009 has been about increasing efficiencies throughout the enterprise and wireless expense management plays a key factor in an organizations quest for reducing costs.
TMCnet: Talk to us about the major news item – whether it was a new product, an acquisition or something else – in your market segment this year?
FO: Smartphones and carrier data bandwidth is the major news item this year. They are both intertwined; with the data devices increasingly demanding more and more bandwidth from the carriers.
TMCnet: With signs that the economy is pulling out of the recession, what are you expecting in 2010?
FO: We are expecting further growth in our market segment; 2009 has been a wakeup call for organizations to watch the P&L. Successful companies have identified and embraced BPO’s (business processing outsourcing) as model that has very high ROI; our CLEAN Platform provides significant return in the wireless expense management space.
Erin Harrison is a senior editor with TMCnet, primarily covering telecom expense management, politics and technology and Web 2.0. She serves as senior editor for TMC's (News - Alert) print publications, including "Internet Telephony", "Customer Interaction Solutions", "Unified Communications" and "NGN" magazines. Erin also oversees production of TMCnet's weekly iPhone (News - Alert) e-Newsletter. To read more of Erin's articles, please visit her columnist page.
Edited by Erin Harrison
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